We’re looking for a Technical Support Rep to join our team and support Modrinth Hosting customers. Most of your day will be spent in Intercom responding to customer questions and troubleshooting minor technical issues.
What you’ll do
| Responsibility |
Typical Tasks / Deliverables |
% Weekly Time |
Frequency |
| Resolve inbound tickets |
Answer questions, debug mod load errors, reproduce bugs, and issue refund requests. |
75% |
Daily |
| Coordinate with engineering |
Escalate more technical tickets or top priority bugs to engineering. |
10% |
Daily |
| Maintain knowledge base |
Write/update support articles and automated workflows. |
15% |
Weekly |
What you’ll need
- Friendly and empathetic attitude
- Human writing for support replies and help articles
- Basic understanding of Minecraft servers (most info is on the Wiki)
- Familiar with the Java modding ecosystem to diagnose Forge/Fabric conflicts and read crash reports
- Basic configuration knowledge to identify setup issues
- Flexible schedule to spread your hours across the week
Bonus
- Experience with Intercom (macros, articles, workflows)
If you don’t see yourself fully reflected in every requirement above, we still encourage you to apply and tell us why you’re excited about Modrinth!
Details
- Location:
- Fully remote with flexible hours
- Must generally be based in UTC+5 to UTC+10 (Asia, Australia, etc)
- Must be available on Tuesdays
- Commitment: 15-20 hours a week (hourly contract, with employment available in certain countries
- Compensation: $18/h USD
- Start Date: Immediate
- Requirements: Must be 18+
How to apply